Returns & Exchanges

At Frankie & Co, we want you to love your new look; however, if you are not completely satisfied, you may return your items within 30 days of delivery. Please ensure all garments are in original condition with tags attached to be eligible for a full refund or store credit.

1

Initiate Your Request

Log into our online portal with your order number and email address to select the items you wish to return.

2

Pack Your Items

Securely place the unworn items back into their original packaging, ensuring all designer tags remain intact.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

4

Drop Off and Track

Drop your parcel at any authorized carrier location and keep your tracking receipt until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing