Frequently Asked Questions
Everything you need to know about shopping with Frankie & Co.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while express shipping arrives within 1-2 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How can I ensure I'm ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
Do you ship internationally?
Yes, Frankie & Co ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options including Afterpay and Klarna.
How do I care for my Frankie & Co garments?
To maintain the quality of your pieces, we recommend following the specific care instructions on the inner garment label. Generally, we suggest cold hand washes and laying flat to dry for our delicate fabrics.